The Greatest Customer Complaint Response Ever | Restaurant Laughs complaint letter restaurant

The Greatest Customer Complaint Response Ever By David Hayden on September 23, 2010 in Best of Restaurant Laughs , Life As A Server , Stories Meet Chef Jonathan Justus, your new restaurant hero

I had lunch today with my friends Emma and Senor Esparza .  They ate at Justus Drugstore last night.  Justus is on the outermost outskirts of what could be considered Kansas City.  In the few years that it has been open it has developed a reputation of being well worth the drive.  I personally have never dined there.  A little to pricey for my blood, but after reading what I am about to share you will see why I have never felt a restaurant owner was more deserving of my hard earned tips.

They were telling me about how incredible the food and wine was and how the chef joined them for a glass.  Then Emma full of glee interjected with a story.  She said she had read an incredibly negative review.  As we waited in line at Oklahoma Joe’s for America’s best meal served inside a gas station , she conveyed the details of this complaint.  After coming home and reading it, I can say she did not do it justice (HA! Get it a complaint about Justus Drugstore).  Enough of my puns, here is the review from Yelp! .

UNBELIEVEBLE. Honestly, I’ve never EVER had a dining experiance like this – in a bad way. 1. When I first sat down, I smiled at a waittress as she was passing by, she gave me a dirty face and looked away. 2. I noticed other tables were getting bread before they even ordered(served by a different waitress), so I patiently waited 20 mins after ordering.  During that 20 mins, a few waitresses were looking around nothing to do clearly saw us having nothing on the table but waiting. OK I waited enough and asked for my bread just in case my entrees come out first. 3. Entrees were taking an usually long time, so instead of asking them to follow up, I simply asked for another basket of bread hoping that would remind them to check on our food and our waitress’s response was “our bread is made from scratch and we have a full house tonight (5 tables) so every table is limited to one basket of bread.”  My thought of….so you guys just made enough for 5 tables? and…it’s really not my concern you make your bread from scratch or not, you open your door for business, aren’t you? 4. Ok. We are still not gonna complain. The weird thing is, we overheard another waitress saying “would you like more bread?” to other tables. Now I’m getting pissed. 5. Dinner came, very small portion. I was thinking, maybe it tastes extraordinary…unfortunately…NOT. Which is fine. That’s not my point. 6. Dessert menu came, going thru the list, this is really not the type of desserts I expect from what this restaurant tries to claim itself to be…Peanut Butter & Jelly?? Forget it, let me have my ticket. 6. At the end, I wrote “apparently the 1 bread per table policy doesn’t apply to all tables.”

The restaurant called the next morning. I thought he was gonna apologize for not being fully prepared to serve his customers but no –  he said “our bread is very hard to make, shouldn’t be substituted for ordering salad/soup. You are not welcome back.” Ok, I see. They are mad because we didn’t order salad and soup…I’m never a salad/soup person, shouldn’t it be my choice not ordering something that I don’t enjoy??

Only try out this place if you are prepared to order EVERY olroguns. moncler polo t shirt mens COURSE even if you don’t care for the salad/soup(otherwise, the attitude would ruin your dinner). And – only if you want to put money in this money-hungry, order-every-course-or-I-will-treat-you-like-sh*t unprofessional owner. It was our anniversary and they knew it from our reservation. Apparently, they care less that they ruined it since they let their anger of us not ordering soup/salad took over them.

Wow!  I can’t tell you how many times I wish I could make this point.  Relatively little bothers me about guest behavior anymore, but bread in lieu of food is a pet peeve.  I think what annoys me about it is that normally nice and decent people will tell you bold faced lies at this point.  The guest that replies to the offer of an appetizer by stating, “I am not really that hungry, but can I get some bread right away?” is lying.  The guest who needs bread immediately because their blood sugar is low, never orders the equally quick soup.

I have already mentioned in this post that I am fairly cheap when it comes to food.  I try to work at restaurants that I could not afford to eat at.  I have no problem with the diner that is trying to save a few bucks.  Just be honest about it.  I will give you the best possible meal on whatever budget you have.  I will bring you bread as an accompaniment  as per the rule created by someone in a corporate office somewhere.  If you want to have your bread earlier, ask politely.  Just don’t give some “dog ate my homework” excuse for why you need it or ask indignantly “Do we get some bread?”

Furthermore this guest ordered a second basket of bread.  Not an appetizer or a salad, but more bread.  One of the great murphy’s law proofs is that food will always cook slower when you are hungry.  Especially if you are at a nice restaurant.  These restaurants are designed to have more relaxed pace.  You should not show up having not ate all day and expecting the same ticket time as a microwaved meal at a chain restaurant.  The portions are also very small as she pointed out.  This is because they are designed to allow you to have an appetizer, salad, entree, and dessert without leaving feeling ill.

Leaving passive aggressive notes for the server is pretty ridiculous as well.  I think from the outcome of the story it is pretty obvious that the server did not make up a story about the bread policy.  Something tells me that the server was probably penalized on the tip line for obeying her boss just before the passive aggressive note was written.  Kudos to the boss for standing up for his employee and accepting responsibility for the policy.  He took it a step further and used the only recourse he had to punish the guest by asking them not to return.

I know most of us work for large corporations.  This means that when someone asks you for bread you smile and give it to them.  I don’t fault the corporations, they have too much to lose from complaints.  The corporations are the ones paying for all of the free bread being given away.  If they could do away with it, they would.  All of us from the guy who cuts the bread to the CEO who stares at the line on a financial report should be just a little jealous of Chef Jonathan Justus.  He gets to truly run his own restaurant.

Like 0 0 0 0 0 0 0 0 0 0 or copy the link
About David Hayden View all posts by David Hayden → Subscribe

Subscribe to our e-mail newsletter to receive updates.

Related Posts: Restaurant Server Dreams Restaurant Terms From The Side Station I’ll Be Your Server Tonight Random Thoughts From A Server IV The Rise and Fall (and Rise and Fall) of Pabst Blue Ribbon answering customer complaints , best of KC , customer complaint , customer service , emma , emma glee , Foodie , free bread , glee , Jonathan Justus , Justus Drugstore , KC's best chef , more bread please , senor esparza , Server , Server Blog , Servers , Tips , tipsfortips , Waiter , Waiting , waitress

complaint letter restaurant

moncler sweater
moncler boots for men
moncler mens jackets uk
outlet moncler milano e provincia
moncler parka mens sale IELTS Mentor "IELTS Sample Answer & IELTS Preparation" Skip to content Jump to main navigation and login Nav view search Navigation Home IELTS FAQ IELTS Exam IELTS Sample Download Blog Contact Us Search Search IELTS Sample Questions Reading Sample Academic Reading GT Reading Writing Sample Academic Writing Task 1 GT Writing Task 1 Writing Task 2 Listening Sample Speaking Sample Speaking part 3 Cue Card Sample IELTS Preparation Reading Preparation Academic Reading GT Reading Writing Preparation Academic Writing Writing Task 1 Writing Task 2 GT Writing Listening Preparation Speaking Preparation Find a Speaking Partner IELTS Mock Test Sponsored links General Training Writing Task 1 Sample 2 - You were disappointed with the meal and wish to complain Details Last Updated: Saturday, 29 April 2017 20:30 Written by IELTS Mentor Hits: 26822 IELTS Letter Writing / GT Writing Task 1: You should spend about 20 minutes on this task. You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager. Write a letter to the manager of the restaurant. In the letter: » explain why you were at the restaurant » describe the problems »  write about the action you want the manager to take Write at least 150 words. You do NOT need to write your own address. Begin your letter as- Dear Sir or Madam,d Model Answer 1: Dear Sir /Madam, I am writing to raise my concern about the dish I was served in your restaurant on last Sunday. I am Lattisha James, visited your restaurant on last Sunday for dinner with my family. I came there because I did shopping at the Ansar mall, near to your restaurant, and I heard much about your restaurant in the radio advertisement. When we came there, we saw a special menu written on a board and kept in front of the restaurant and name of that dish was Chettinadu fish curry. Therefore, we decided to taste that and we ordered rice with this fish curry. When we got that food, we found chilli powder on the surface of the fish and we enquired about that and one of your employees told they keep it off one hour after marinating with chilli  powder with some other ingredients. Even though we felt bad, our children had it because they like fish curry. Unfortunately, my son had severe vomiting after we reach home and admitted to hospital for one day. I will appreciate you if you could have taken an action about this inconvenience we had due to the food. Please instruct your chefs to follow a good hygienic manner and if they do not know to make such kind of food please do not offer it to the customers because it will affect your prosperity and our health. I hope you will take this matter seriously and will take a proper action. Yours sincerely, Lettisha [ by - Lettisha James] Model Answer 2: Dear Sir or Madam, On January 9th my family and I visited your establishment to have a traditional celebration of my sister’s birthday. Since she lives in France we annually go to this restaurant, because we always considered it as the most classy French cuisine place. Having the onion soup there is also our family tradition because my sister loved it very much before her moving to France. I suppose, you can imagine our disappointment when we found the onion soup absolutely inedible last time. Firstly, it was cold. Secondly, it seemed your chef did not stir it well while cooking, so there were some clogs of flour. The last but not the least, its taste made us feel that the cook used artificial instant soup base. We asked our waitress about the reasons soup is so awful and she told the cook of the current shift has changed and this is the vision of the soup of the new one. It is highly unlikely this new chef with his vision is suitable for such famous restaurant as yours. I recommend changing or sending him to training in order your customers could further enjoy genuine French cuisine.

Faithfully yours,

Elizabeth Harley Model Answer 3: Dear Sir/ Madam, My name is Rona Lyn Olivar. I am one of your regular customers in your Cozy-Place restaurant, and I am writing to you today to complain about the disgusting meals and desserts that have been served to me and to my family who were with me yesterday for our dinner. I, my husband and my two children went to your restaurant at around 7 o'clock to have a dinner and to celebrate my husband's promotion from his company. It was supposed to be a happy and memorable night because we were celebrating together as a family in our then most favourite restaurant. But what happened is indeed a bad experience because it is very disappointing. My husband and I ordered beef steak for our main course, but the steak was so hard to chew and it actually tasted too salty. Even after we told this to the waiter on duty that time, he did not mind us at all and instead told us to complain to the manager. Another thing is that the ice cream shake that my children have ordered was no marshmallows on top, despite the fact that there should be as stated in your menu. This is really very annoying in our part. I demand a full refund of the cost of the meals and the desserts that we have ordered as compensation to the disgusting situation we had in your restaurant. I look forward to your immediate response regarding this matter. Yours faithfully, R.Olivar Model Answer 4: To The Manager Barbeque Restaurant and Bar Indore Sub: Customer Feedback Sir, I am Gagan Bhatia, a resident of the same locality where you’re renown Restaurant “Barbeque” is located. I had visited the place with my family to celebrate my 1st anniversary. I often visit your restaurant due to Ambience, Hygiene, Staff Behaviour & above all the complimentary drinks served with the delicious meals. But, last night it was a big disappointment as firstly, I had my tables booked well in advance but it was allocated to some renowned personality which is not at all acceptable as it hurts customer belief in the service. Moreover, service was not as per standard and our order took far more than the usual time which was quite annoying. I am a regular customer of your restaurant and if this is what you are going to continue in future then you may lose big business. Yours Sincerely Gagan Bhatia. Model Answer 5: Dear Sir or Madam, I am a regular diner at your restaurant on the Madison Avenue. I am writing to express my dissatisfaction with a meal that I treated my family to at your restaurant. Recently, I was promoted to the post of Senior Internal Auditor in my organisation. Therefore, I decided to celebrate this event with my family and took them out to one of your outlets at Madison Avenue. We ordered four servings of shrimp fried rice, but we were shocked to discover that most of the shrimp in all of our servings was uncooked and had a very pungent odour. After complaining about it to the supervisor, we were told that the restaurant had run out of shrimps and that we will have to be content with what we were served. You can understand my frustration when my family and I had to leave the restaurant with an empty stomach and disappointment. And as a result, my mother had to cook some food herself when we got back home. My intention in writing this letter is to ask you to issue a show cause notice to the supervisor at your restaurant, and disseminate instructions to all your staff to hold a modicum of buffer stock for every item, just in case the restaurant runs out of that item so that no other customers will have to experience the humiliation like the way we did. Yours sincerely, Muhammad Sameed [ Written by - Sameed Qureshi ] Model Answer 6:

Dear sir/madam, On May 10th, 2016, Saturday, my wife and I visited your restaurant to celebrate our third wedding anniversary. Unfortunately, we had a very negative experience due to bad meals and dessert that had been served. My wife and I arrived in your restaurant at around 6 pm. We ordered Doro wet for our main course, but the taste was bitter, which actually ruined our dining experience. Even after we told this to the waiter on duty that time, he did not mind us and instead told us to complain to the manager. Another thing is that fruit punch that my wife ordered had no orange juice in it despite the fact that there should have been as stated in your menu. This was a very annoying and negative experience for us. I demand a full refund of the cost of the meals and desserts that we ordered as compensation to the bad situation and experience we had in your restaurant. I also want you to take actions against the waiter who denied listening to our complaints. I look forward to seeing you take immediate action regarding this matter. Yours faithfully, K. Henok.

[ By - Henok ]

  Twitter 1 1 1 1 1 1 1 1 1 1 Rating 3.62 (17 Votes) IELTS Letter Writing Prev Next Add comment

Name (required)

E-mail (required, but will not display)

Notify me of follow-up comments


Send Cancel Comments     +6 # MHM 2017-04-23 08:29 IELTS Letter Writing: You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager. Write a letter to the manager of the restaurant. In the letter: » explain why you were at the restaurant » describe the problems » write about the action you want the manager to take. Sample Answer: Dear Sir/Madam, I am writing to express my uttermost dissatisfaction with your restaurant's meal and customer service and I would like to file a complaint regarding this issue. Yesterday we went to your restaurant to celebrate my wife's birthday. My family and I planned to surprise her and enjoy our meal and time at your restaurant, which is next to our house and has a good reputation. However, our celebration was ruined and we were totally discontented. First of all, it took more than 30 minutes for your staff to bring the menu and take our orders, it was quite frustrating. Then, after a long delay, approximately 1 hour of the order, the food was served and to our surprise, most of the item were already cold! Two item were not cooked properly and the smell of the meat and chicken was very strong and unsuitable for eating. My wife is suffering from diarrhea because of this terrible night. I expect immediate action to be taken on your side to solve this issue. You have to provide more training to your staff and observe their customer service quality, especially the chefs. Also, you should make them aware how under-cooked food effect on people's health. According to what we experienced last night, I request a special night for free as a compensation. Expecting a prompt action from your side. Sincerely, Mohanad. Reply | Reply with quote | Quote 0 # FJ 2017-06-23 14:51 I could've sworn I wrote this letter. Slightly different words but I raised the same issues and organised my write-up in the same manner. Reply | Reply with quote | Quote +7 # Bhupinder Singh 2016-11-17 02:47 Dear sir, I am writing this letter in regard to my recent visit to your restaurant, "Desi Junction" on the Scott road. I was there with my whole family to celebrate my son's birthday. It was a happy day which turned into disappointing due to the bad food and service we got from your restaurant. I booked my table 14 for thirteen people two days prior to the occasion and in fact, received the confirmation through an email. When we visited your restaurant on my son's birthday, no table was available for us and a staff member told us to wait for about 10 minutes which in fact, turned to 25 minutes! Secondly, the food we ordered was not served in the right quantity and at the top of it, the food items were bit cold. When we asked one of your employees to take it back and fetch us a fresh one, we were puzzled by the unprofessional behaviour of your staff. Therefore, I would like to notify you about this situation which literally ruined our celebration. Your restaurant is always the favourite place for my family to celebrate all our special occasions, but I guess this is not the case anymore. I expect you to take immediate action and educate your staff to provide good customer service and train them how to handle customer concerns with care. Also, no discount was offered to me for all this inconvenience caused. Looking forward to hearing from you soon. With best regards, Bhupinder Singh 604-396-xxxx. Reply | Reply with quote | Quote +5 # Sonjoy 2016-10-21 09:03 Letter Writing Topic: You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager. Write a letter to the manager of the restaurant. Answer: Dear sir, On 20th October 2016, I took my family to your restaurant to celebrate my wife's birthday. So far it was our favourite restaurant and we frequently went there for taking our meals or to celebrate any special occasion. But it was quite a shocking experience for me to celebrate my wife's birthday party at your restaurant. As soon as we arrived, I noticed that no party decoration work was done though I mentioned it twice and paid an advance for that! We ordered starter menu first and then mutton curry with fried rice. After waiting for more than 45 minutes, a waiter served the food. However, the quality of service and food arrangement were awful. We ordered special curry with mutton but they provided us hard and cold mutton. Besides the quality of fried rice was not up to the mark. We felt very much annoyed. At last, we told your staff to give us coffee but the waiter could not serve that because of the unavailability of the coffee. Actually, it was a very bad day for us a great celebration was ruined due to the bad meal we were served. We have already promised not to visit your restaurant. Last but not the least, you should take proper action for improving the quality of your food and service. Also, do change the chef and waiters very urgently. Besides, try to recruit some energetic and polite waiters which will very much beneficiary for your restaurant. Thank you. Your faithfully, Sonjoy. Reply | Reply with quote | Quote +3 # Biwas 2016-10-16 13:21 You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager. Write a letter to the manager of the restaurant. In the letter: » explain why you were at the restaurant » describe the problems » write about the action you want the manager to take. Dear Sir/Madam, I, along with my family members, was in your restaurant on 1st of August for the first birthday celebration of my daughter. Your restaurant is the one stop place for most of our familial celebrations. It is very close to my house and the hospitality offered by your staff is incredible. Unfortunately, the party we organised on the 1st August turned into a chaos. We booked the family hall for 25 people a week ago, which was confirmed with Mr Pat, Assitant In charge. When we were about to begin the event, another family came to our venue claiming that they had booked the venue. We had to leave the place because of the unorganised booking. After that, we decided to continue the event at our home with a great frustration. We had to convince every of our invited guests that it was a mistake and some of them left the venue due to their disappointment. But a bigger frustration came when we unboxed the birthday cake. The cake seemed so weird and the shape of Hello Kitty that was assured to us was not made. In this regard, I would like you to take a prompt action regarding the careless booking system. This happened due to the negligence of one of your staff members and would like the assurance from your side for the better management of the special events like this. I look forward to hearing from you with proper explanation. Sincerely, Biwas Reply | Reply with quote | Quote +5 # Jyotshana 2016-09-08 07:49 Dear Sir / Madam, I am writing to complain about the food we were served in your restaurant last Friday. I am Jyoti and a local inhabitant of the town. Last Friday I, along with my sisters, went to your restaurant to have our lunch. After we did our shopping, we felt hungry. We noticed your restaurant and thought to experience a fabulous lunch as we heard so much about your restaurant. But our experience in your restaurant was very disappointing. Initially we ordered mo:mo as we are very fond of it. Next, we ordered chow mein. The waiter told us that food would arrive in next 15 minutes. But we waited for nearly 45 minutes and no food appeared in front of us. Suddenly a waiter brought mo:mo. But when we tasted it, it tasted like the stale food of few days! We could not eat it. We complained it to the waiter. He told us to complain it to the manager. It was quite unprofessional and embarrassing. When chow mein arrived, we thought it would be tasty which would fulfil our appetite. But when we started eating, we found that it was too much salty and oily. We stopped eating it. After some hot debates with your waiter, we paid for the food we ordered. I want to inform you that your restaurant is located near a very popular mall. If you improve your food quality you can attract many costumers and enhance your reputation. But if you provide these types of service, your restaurant will get a bad reputation and would be forced to get out of the business. So you should change your chef and employ experienced and cordial staff. I hope you will put our request into action. Yours Faithfully Jyoti. Reply | Reply with quote | Quote +1 # Manoj 2016-08-09 21:50 Hi, I have a doubt in this line from Model 1: I will appreciate you if you could have taken an action about this inconvenience. My Doubt is - could have taken VS could take This event is not yet happened, you are telling the manager to do something based on your letter. So how can we say - could have taken. Correct me if I am wrong. Is this right ? I will appreciate you if you could take an action about this inconvenience. Regards - Manoj. Reply | Reply with quote | Quote +3 # Keshav 2016-08-07 09:06 You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager. Write a letter to the manager of the restaurant. In the letter: » explain why you were at the restaurant. » describe the problems. » write about the action you want the manager to take. Dear Sir/Madam, I am writing you today to express my utmost disappointment and dissatisfaction about the food and service I had received in your restaurant on my mother's 52nd birthday. I am Keshav Grover, visited your restaurant with my family last Friday on a special occasion- my mother's birthday, to rejoice the evening with them. We ordered the Thai-soup & some appetisers and the main course from the menu. First of all, the waiter took more than an hour to serve the order. Moreover, the food ingredients were in a stale condition and were not properly cooked! Therefore we called the waiter to inform about the food and surprisingly he just ignored and acted as if we were making unreasonable complaints. He did not even try to explain to us what was wrong! The food and the service ruined our celebration. you can understand our frustration when I and my family left the restaurant with an empty stomach. My experience with your restaurant was so disgraceful. So, I request you to take this matter seriously and take a proper action. Yours Faithfully. Keshav Grover. Reply | Reply with quote | Quote +3 # Jani 2016-07-28 12:31 Dear Sir/Madam, My name is Jani Torres and I visited your restaurant last Friday- 8th February 2016, together with my family and friends. We planned to celebrate my daughter's 7th birthday on the said date and even booked for a reservation beforehand with the assistant manager one week ago. we arrived at the restaurant thirty minutes before the agreed time as we were informed that we can have additional preparations for the party. Unfortunately, the things that we requested in accordance to the party were not followed. First, we have given the exact number of guests who would be present in the party but to my surprise, not enough tables and chairs were available at that time and that was quite embarrassing for me and my family. Second, the dish that we chose was altered slightly without even informing us.Third, we chose the entertainment package while we booked but neither the gaming facility nor any music was present on that day. We were told that there was a staff scarcity to accommodate us any additional entertainment. I was really disappointed with the services that your restaurant and staff have offered. My husband and I do not plan to make any more commotions but we do hope that no other customers will experience the same the way we did. Please do treat your customers fairly as we are paying the fees properly. Thank you. Sincerely, Jani Torres. Reply | Reply with quote | Quote +16 # Thu 2016-07-13 03:59 It could have been better if you would have given BAND SCORE for each sample posted on your website. So we could know the level of that essay. Thank you so much. This source is so helpful. Reply | Reply with quote | Quote +4 # Kulwinder Singh 2016-07-09 00:11 Dear Sir, My name is Kulwinder Singh. I visited your restaurant last night. I am writing this letter to you about my dissatisfaction with the food that was served to us. Yesterday I went to your restaurant with my family to give them a treat to celebrate my recent promotion. I wanted to make the day amusing and memorable. But I am terribly sorry to say that we spoiled our evening by visiting your restaurant. Your restaurant is famous for roasted chicken and that is why we ordered it. But we were shocked to taste it! It was cold and raw from inside. Nobody would believe that it was cooked and prepared by some expert chef! Due to the bad taste of the chicken, we could not eat anything further. We returned almost with an empty stomach! On reaching home my wife made something light for us so that we would not have to sleep hungry. It was an unfortunate experience for us. I request you to take prompt action in this regard so that nobody suffers due negligence of your staff. Hoping to hear from you about the action you have taken for not to repeat this kind of folly in future. Thanking you, Yours Sincerely, KSA. Reply | Reply with quote | Quote +3 # Vincent Carr 2016-05-05 21:27 Dear Sir/Madam, I am Vincent Carr, a regular customer in your restaurant. I have been enjoying my meals in your restaurant for the last past 5 years and last Saturday, 30th April 2016 around 8 o'clock in the evening, my family and I had a dinner at your bistro to celebrate my wife's birthday. I am writing you to express my displeasure with the food and service that I received on that day. First of all, my family ordered the signature meal ‘The Curry Fish Head’. I specifically told the waiter to serve us the nonspicy one which he acknowledged. When the dish arrived, I was surprised that he served us the spicy dish! I called for the attention of the waiter and asked him regarding the dish. Surprisingly, he just told us that your restaurant does not serve the nonspicy Curry Fish Head and he left us acting like he was so busy. Secondly, when I demanded to speak to the manager, the waiter told me that he was occupied and he would relay the message to the manager. I felt like the waiter was so rude and did not know how to handle such incidents. I demand to ask for an explanation regarding the incident. I left your restaurant without knowing if the waiter did convey the message that I gave to him. Hoping for your quick response. Yours Truly, Vincent Carr. Reply | Reply with quote | Quote +3 # Gasgas Abelgas 2016-04-23 16:24 Question: You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager. Write a letter to the manager of the restaurant. In the letter: » explain why you were at the restaurant » describe the problems » write about the action you want the manager to take. Answer: Dear sir/madam, I am writing to inform you about the terrible meal and service we had experienced yesterday in your restaurant. We planned to surprise our parents by treating them on their 50th marriage anniversary. That is why, we decided to bring them to one of the finest restaurants in town, enjoy our time and experience different types of cuisines. According to our plan, we came to yours one. However, upon entering the restaurant, one of your employees hit my 75-year-old mother in the shoulder with the tray he was holding. I did not notice the incident but my mum told me when we got home and she said that the employee did not even apologise for it. I told my mother that your staff were busy but I knew that it was unprofessional and rude not to apologise. In addition, I would like to express my dissatisfaction for the slow service we had. It took us an hour before the food was served and that was a very bad experience for us. I would like to suggest you to have few additional staff members to facilitate the customers. Also, a performance evaluation might be necessary for your employees to prevent them from being rude to customers. sometimes. I look forward to hearing that you have taken prompt action to address the problem. Yours faithfully, Gasgas Abelgas Please comment how can I improve my letter writing.. Thanks. Reply | Reply with quote | Quote +4 # Jefffrey Quinones 2016-03-25 19:04 Dear Sir/Madam, I am writing to express my concern and dissatisfaction about the meal and poor service that I received yesterday from your restaurant. My wife and I visited your Bistro to celebrate our 2nd marriage anniversary and we were accompanied by some of our friends and family members. Your restaurant was highly recommended by my best friend and recently I liked the way you advertised your service on TV. We intended to order five different menus - pasta, pizza, roasted chicken, caesar salad and special ham. Apparently, we waited for 40 minutes before someone arrived to take our order. I assume your staff members did that only from negligence. I was so disappointed when I had to keep my guests waiting for more than an hour before the menu arrived and frustratingly they were all cold. Moreover, the taste of foods was not really convincing as what you advertise on TV. Truly an upsetting issue for all of us. I recommend that you look in to this issue and make the price more reasonable. Also, work on the menu to improve the quality by adding more ingredients or by replacing your chef. I do hope this problem will be addressed promptly by you to keep your business reputation. Yours faithfully, Jeffrey G Quinones. Reply | Reply with quote | Quote +2 # Abhi 2016-03-24 01:27 Dear Manager, I am writing this letter to inform you about the bad experience we had at your restaurant last night. Being a regular customer, I have frequented your restaurant for almost 5 years with my family and friends. I have recommended your restaurant to many of my colleagues and friends because of the great food and service your team provides to us. But last night's service and the quality of food were just opposite to our expectation. We ordered some starters and soups in the beginning which came after we waited for 45 minutes and that too was cold & not properly cooked. You can imagine the frustration we had at that time after receiving it after such a long time. We decided not to order further for the main course as we were not able to swallow that cold soup and starters. Adding to that when we complained this to one of your staff members we got very annoying and unprofessional response that they forgot to serve the food because of such a huge crowd on eve of Ester and challenged us to go ahead with complaint to the manager. It is quite an irresponsible and unprofessional behaviour of your staffs and the quality of food being served as against the reputation of your restaurant have in the market.

4 Practical Ways to Handle Customer Complaints Pin Share Flip Email Getty Images Restauranting Customer Service Opening a Restaurant Restaurant Concepts Staffing Stocking Menu Advertising & Marketing Catering Finances FAQs Resources View All By Lorri Mealey Updated April 12, 2017

Great food and a great location are vital for a successful restaurant . But just as important is good customer service . Consider, would you return to a restaurant that had great food and great atmosphere , but the service was sub-par? Part of giving great customer service is knowing how to deal effectively with customer complaints. No matter how hard you try, things are bound to go wrong once in a while.

Food gets burned, orders get forgotten in the middle of a dinner rush, or new servers simply forget all their training. No matter the reason for the complaint, the important thing is to try and please the customer and send them home knowing that, yes there was a problem, but it is not typical of your establishment. Let them know that you, the owner, value their comments and their business.

How you handle customer complaints will determine if the customer comes back to your restaurant. Here are 4 practical tips to help you field your next complaint and send your customer home with a smile.

1. Listen to Your Customers 

Listen to what the customer has to say. Even if you can’t solve the problem, you still need to listen. For example, perhaps a customer is displeased because there is a waiting line. Well, there isn’t much you can do about it, except let them vent.

2. Be Aware of Body Language

The way you stand and look at a customer can speak more than words.

Maintain eye contact and don’t cross your arms over your chest, if you are feeling defensive. Avoid the urge to roll your eyes, if you are feeling exasperated. Instead, nod and smile, no matter how irritated you may feel. This shows you value their opinion and their business.

3. Always Apologize

Remember that customer who was so upset over the long waiting line?

Offer an apology. “I understand that you are not happy about the wait, sir, but we are working as fast as we can to get you a table. We really appreciate your patience and willingness to wait. Perhaps you would like to have a drink at the bar until your table is ready.” You demonstrate that you completely understand their frustration and are working diligently on a solution.

4. Offer Some Freebies

If a customer has a problem that could have been prevented, such as an overcooked steak or a snippy server, then the best route to take is to apologize and offer them some sort of compensation . Here are some quick freebies that you can give customers that won’t cost you much money, but will go a long way to assure future business:

Free round of drinks Free dessert Gift certificate for a future visit Merchandise, such as a beer glass or tee-shirt Take a certain percent off their meal

Occasionally you will have a truly angry customer (perhaps justified, perhaps not) who declares “I’m never coming back!” Well, if that is the case there probably isn’t any freebies you can offer to change their mind. Calmly assure the customer you understand their frustration, and offer an apology (again) and let them know if they change their mind you would love to see them again.

By sending them off on a courteous note, there is a very good chance, once their anger has cooled, they will try your restaurant again.

Read more about training your restaurant staff to effectively handle customer complaints . 

Show Full Article