Delta passenger tried to open door in flight, complaint alleges - CNN.com

Unruly Delta passenger tried to open exit door in flight, complaint alleges By Jon Ostrower and Jason Hanna, CNN

Updated 1:37 AM ET, Sun July 9, 2017

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Delta flight incident leaves 3 injured 00:55 Story highlights A flight attendant hit the suspect's head with two wine bottles, breaking one Passengers stepped in to subdue the alleged attacker, an airport spokesman says Seattle (CNN) An unruly passenger who authorities say was trying to open an exit door on a Delta Air Lines flight to Beijing fought with the cabin crew and a passenger and was conked over touxtmbx. moncler jackets for men the head by a flight attendant with two wine bottles, a criminal complaint alleges.

Joseph Daniel Hudek IV, a 23-year-old passenger from Florida, was arrested after the plane returned to Seattle-Tacoma International Airport, FBI spokeswoman Ayn Dietrich-Williams said. The suspect made an initial appearance in federal court Friday in Seattle, hearing the criminal complaint of one count of interfering with a flight crew. That carries a penalty of up to 20 years in prison and fines up to $250,000. A Delta Air Lines flight from Seattle to Beijing turned back after takeoff Thursday evening after a passenger assaulted a flight-crew member -- an incident that left both people and another passenger injured -- FBI and airport representatives said. The battle in the galley near the cockpit of Delta Flight 129, which was headed to Beijing with 210 passengers and 11 crew aboard, began as the airliner cruised near Canada's western coast about an hour into the flight. According to a criminal complaint released Friday, Hudek -- who was traveling in first class on a dependent travel pass, a perk afforded to family members employed by the airline -- attempted to open the forward exit door on the right side of the airliner. Read More Two flight attendants tried to subdue Hudek but were pushed away, and he continued his attempt to open the door. According to the complaint, Hudek was able to move the door handle mechanism and push the emergency release lever halfway. Aircraft cabin doors cannot be opened at high altitudes because of the differing pressures inside and outside the jet's cabin, and the Delta plane was cruising at high altitude, at 32,000 feet, when the incident happened. However, at a lower altitude, according to the complaint, it was possible the door might open. The flight attendants then signaled to passengers they needed help. During the altercation, Hudek punched a flight attendant twice in the face and hit another assisting passenger with a bottle of wine. Hudek then attempted again to open the exit door. As the struggle continued, another flight attendant grabbed two wine bottles and struck Hudek in the head, breaking one. "Hudek did not seem impacted by the breaking of a full-liter red wine bottle over his head, and instead, shouted 'Do you know who I am?" or something to that extent," according to the complaint. Hudek was able to break away several times during the altercation. Several first-class passengers and the flight attendants eventually were able to restrain Hudek long enough to put zip-tie handcuffs on him. He remained "extremely combative" all the way back to Seattle and needed to be restrained by multiple passengers until the Delta flight landed, according to the complaint. Three injuries The Boeing 767-300ER, which had taken off at 5:24 p.m. PT, turned back and landed at Sea-Tac airport at 7:09 p.m. PT, flight-tracking website FlightAware shows. The flight attendant and a passenger were taken to a hospital with non-life-threatening injuries, airport spokesman Perry Cooper said, without giving further details about the injuries. Hudek was also injured, but declined treatment from medics and was taken into custody, Cooper said. The flight departed again for Beijing shortly after midnight local time Friday. Safe return Delta described the event as a "security incident with a passenger." "The passenger was restrained onboard and was removed from the flight by law enforcement without further incident when the aircraft arrived back at Seattle," the airline said in a prepared statement. There were conflicting reports soon after the incident. Initially, two people familiar with it told CNN on condition of anonymity that the man tried to enter the cockpit, but the altercation took place just outside the cockpit door in the forward galley. But Cooper subsequently said that was incorrect, and he and Dietrich-Williams described the incident only as an assault on a crew member. Dietrich-Williams, the FBI spokeswoman, added there was no information to suggest that there was a national security threat. The two people also initially said that the Boeing 767 returned to the airport under a Department of Defense escort. But representatives from Delta and the North American Aerospace Defense Command said no such escort happened. Lt. Commander Joe Nawrocki, a NORAD spokesman, clarified that jets were ready on the runway, but never took off. Air traffic control recordings from LiveATC.net indicated that F-15s at Portland International Airport were preparing to meet the Delta flight, but never departed. The FBI Seattle field office maintains a regular presence at the airport, and assisted in interviewing passengers from the flight, Dietrich-Williams said. Editor's note: This story has been updated to reflect the latest information from airport and airline officials and authorities. CNN's Keith Allen, Artemis Moshtaghian, Carma Hassan and Aaron Cooper contributed to this report.

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Complaint

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SECP’s primary function is to safeguard legitimate interests and rights of investors as well as its regulatees.

The interest of small investors and minority shareholders is of prime importance to the Securities and Exchange Commission of Pakistan (SECP). In order to keep a vigilant eye and to provide a platform to the general public for voicing their concerns, a Vigilance Cell was set up at the SEC in 2000. This Cell later came to be known as the Service Desk which is responsible for ensuring that grievances/complaints of the general public are heard and redressed, in a quick and efficient manner. The Service Desk also provides assistance for answering general questions regarding the securities laws, rules and regulations and other relevant matters.

Queries

A service desk provides the very contact window to the general public, investors and regulatees for filing complaints, asking pertinent questions and requesting important information.

For investor education please click on the following link: www.jamapunji.pk

For queries Dial our Toll Free Number (please note that your call will be toll free only if you contact us using a landline): 080088008

OR

Write to us at queries@secp.gov.pk

Complaints

Your complaint is important to the SEC as it may provide useful information and insight into malpractices in the market. It can also serve as an early warning signal to preempt potential defaults. You are, therefore, encouraged to lodge your complaint with the SECP. Frivolous complaints, however, will not be entertained.

Grievances can be lodged with the SEC in the form of a formal complaint against:

a member/agent of the stock exchange, or a listed or unlisted company, or any other matter within the purview of the

The SEC will endeavor to redress your complaint in a timely and judicious manner.

Please note that while you have recourse to approach the SECP for lodging your complaint, we strongly advise you to first take up your concern/problem directly with the relevant forum such as the exchange,

registrar, member, agent, company concerned etc. before contacting the SECP. This will not only save you time, but also prevent ambiguities which may otherwise arise.

Lodging your complaint

If you are aggrieved, it is prudent to act promptly and lodge your complaint as early as possible. The regulations of stock exchanges and certain other legislations place a limit on the time, usually two years, within which you can lodge your complaint. After this time period elapses, your complaint, as well as your claim, will not be considered.

For any dispute for which an amicable solution has not been provided by the broker/agent the complainant may apply for arbitration under Pakistan Stock Exchange (PSX) regulatory framework with the PSX.

As an investor you have several alternatives to lodge your complaint:

You may submit your complaint using any of the following methods:

1. Click on the SUBMIT YOUR COMPLAINT button available on the SECP website’s home page of our website which will lead you to the SECP online complaint submission portal where you can provide vital personal information, append documents and submit further details of your complaint.

2. Fax your complaint on +92 51 9100471

Send us a hard copy of your complaint to our Service Desk at: 

Service Desk Securities and Exchange Commission of Pakistan NIC Building, 63 Jinnah Avenue, Islamabad, Pakistan 44000

You may also submit your complaint at any of the drop boxes placed prominently at the following locations:

KARACHI LAHORE ISLAMABAD ABBOTTABAD KARACHI Ground Floor – Pakistan Stock Exchange Limited, Stock Exchange Building, Stock Exchange Road, Karachi Ground Floor – CDC House, 99-B, Block B, S.M.C.H.S. Main Shahra-e-Faisal, Karachi 8th Floor – Pakistan Stock Exchange Limited, Stock Exchange Building, Stock Exchange Road, Karachi LAHORE Basement Reception – Pakistan Stock Exchange, 19 Khayaban-e-Aiwan-e-Iqbal, Lahore ISLAMABAD Ground Floor – NIC Building Securities and Exchange Commission of Pakistan 63 Jinnah Avenue, Islamabad Ground Floor – 55-B ISC Tower, Pakistan Stock Exchange, Jinnah Avenue, Islamabad ABBOTTABAD 1st Floor Abbottabad Sarmayakari Markaz, Al-Fateh Shopping Centre, Mansehra Road, Abbottabad, Pakistan, Karakoram Hwy, Abbottabad You may also send your complaint to the Federal Ombudsman by accessing the following web link: www.mohtasib.gov.pk/

7. HOW TO LODGE COMPLAINTS WITH THE FEDERAL INSURANCE OMBUDSMAN

To Lodge a complaint with the Federal Insurance Ombudsman (FIO) please click on the following link: http://www.fio.gov.pk/ OR reach:Mr. Mobashir Naeem Siddiqui Director Federal Insurance Ombudsman Secretariat 2nd Floor, Pakistan Red Crescent Society Annexe Building, Plot # 197/5 Dr. Doud Pota Road Karachi Ph: 021-99207761-62

OR

HOW TO LODGE COMPLAINTS WITH A SMALL DISPUTE RESOLUTION COMMITTEE ISLAMABAD

(1) Mr. Muhammad Mateen Abbasi Official Coordinator – Small Dispute Resolution Committee (Islamabad) 3rd Floor, NIC Building, 63-Jinnah Avenue, Blue Area, Islamabad. 051-9207091-4 ext 439

KARACHI

(2) Mr. Muhammad Azam Nizami Official Coordinator – Small Dispute Resolution Committee (Karachi) 5th Floor, State Life Building No. 2, Wallace Road, Off. I. I. Chundrigar Road, Karachi. 021-32414204

LAHORE

(3) Mr. Muhammad Usman Mirza Official Coordinator – Small Dispute Resolution Committee (Lahore) Associate House, 3rd & 4th Floor, 7-Egerton Road, Lahore. Phone: 042-99204962-66 ext:28

 

Details Regarding Complaints Handling Mechanism Definition of a Complaint

An issue or complaint arising out of activities that are covered under Securities and Exchange Commission of Pakistan Act, 1997; Companies Ordinance 1984; Securities Act, 2015; Insurance Ordinance 2000; Central Depository Companies Act 1997 and Rules and Regulations made there under, related to any of the entities regulated by the SECP Inter-alia the Listed companies, Stock Brokers/Sub-brokers, Stock Exchanges, Depository, Depository Participants, Registrars to an Issue / Share Transfer Agent, Mutual Funds, Credit Rating Agencies etc. may be considered a legitimate complaint.

Complainants may also file complaints regarding misconduct, misbehavior or instances in which allegations of fraud are to be reported against an employee or employees of the SECP. Such matters will be reported to the Human Resource department of SECP for necessary investigation and handling. Complaints may be filed by anyone centrally with the Service Desk subject to the following requirements:

What does not qualify as a complaint:

Any issue that does not fall within the regulatory domain of the SECP such as:

Complaints related to personal banking transactions or poor customer service experience with a bank Disputes arising out of private agreement with companies/intermediaries, such as terms of employment or compensation and benefits, contractual obligations etc. Seeking explanation for non-trading of shares or illiquidity of shares or not satisfied with trading price of the shares of the companies Complaints regarding an event that took place longer than 5 years ago from the time of filing the complaint. Provided that a claim may be admitted after the lapse of five years but not more than 10 years if the investor is able to demonstrate that the delay was due to reasons beyond his control. General commentaries and allegations about the state of the nation, fraud prevailing in a certain organization or general suggestions containing no specific complaint. Any other irrelevant issue Possible Scenarios of Delayed Complaint Settlement:

In certain cases, complaint handling and settlement may take longer than usual. However in such cases the concerned POC/sub-POC will be fully responsible for regularly following up with relevant forums to expedite resolution and to report the same on a regular basis to form part of complaint status and ageing reports circulated to relevant authorities within SECP.

The concerned POC/sub-POC will also be responsible for updating the complainant regarding complaint status on a monthly basis.

Such exceptions appear below:

I. Subjudice Matters After accepting to handle a complaint it becomes evident that the complaint was already subjudice at the time of filing or that it became subjudice during the complaint handling process, the fate of all such complaints will rest with the relevant legal forum.

II. Matters under adjudication at the SECP All matters which have been or shall be taken up by the SECP for adjudication for example cancellation of returns under section 468 and buy back of shares due to loss of investment.

III. Whistle Blowing/Manipulation/Fraud All complaints which require probe by SECP or are already under investigation with relevant officers of the SECP.

IV. Suspended/Defaulted/Non Active Brokers Complaints against brokers who have been suspended/defaulted/non active, are dealt at the Stock Exchange Level under the default management mechanism defined in their regulations and therefore subservient to the defined structure of such regulations. Also disputes with active brokers which have been referred for arbitration.

V. Low Return on Investment, Non Declaration of Dividend and Refund of Funds from Delisted Companies Return on investment is a market mechanism and subject to volatility of the market. Recommendation of declaration of dividend is the prerogative of the board of directors of the company as envisaged in the Companies Ordinance 1984. Similarly obtaining refunds for complainants in context of delisted companies may not be in the locus of control of the SECP.

Complaints and disputes referred to following redress forum available to insurance policy holders:

I. Small Dispute Resolution Committee (SDRC) Disputes regarding claims filed with SDRC may be raised as complaints to the SECP, only if the matter under consideration has breached the permissible resolution timeframe as defined in the SDRC rules. SDRC has standing instructions to report on fortnightly basis the status of complaints being handled by it. In case of delay in complaint resolution, the nominated committee specific coordinator will pursue the matter with SDRC and revert to the complainant with further information and guidance within one week of receiving such a complaint.

The permissible timeline for complaint resolution of 45 days will start from the date when the complaint is forwarded by the Commission to SDRC.

II. Federal Insurance Ombudsman (FIO) If a complaint is already filed for resolution with FIO or the Commission endorses a complaint to FIO. The Federal Ombudsmen Institutional Reforms Act 2013, section 18 provides that “No Court or authority shall have jurisdiction to entertain a matter which falls within the jurisdiction of an ombudsman nor any court or authority shall assume jurisdiction in respect of any matter pending with or decided by an Ombudsman.”

III. Tribunal If a complaint is filed for resolution with Tribunal or any Court. Insurance Ordinance 2000, section 122 (3), provides that “No court other than a tribunal shall have or exercise any jurisdiction with respect to any matter to which the jurisdiction of a tribunal extends under this Ordinance, including a decision as to the territorial limits and the execution of a decree, order or judgment passed by a tribunal”. Policyholders’ complaints regarding settlement of claims and issues of pecuniary value will be taken up with the insurers for escalation of resolution process but the same will be forwarded to the appropriate forum if the issue remains unresolved after expiry of 15 days.

The Complaint Handling Process:

Upon receipt of your complaint by the Service Desk you will get a same day acknowledgment of receipt. After initial assessment the Service Desk will send the complaint to the relevant department on the same day of receipt or the following working day if the complaint is received in the late hours of the working day.

Once received by the designated departmental Point of Contact (POC), within 3 days of receipt another acknowledgment will be sent to you by the concerned POC stating that the matter is under review. If the matter is irrelevant to the jurisdiction of SECP the complainant will be informed accordingly. After assessing the complaint thoroughly the POC will revert to the complainant with the status of the complaint within 15 days or a maximum of one month.

If a complainant is requested to provide additional or deficient information (if any), the complainant will have a maximum of three weeks to provide the requisite information. Reminders will be sent to the complainant each week and upon the lapse of the third week, if the requisite material has still not been provided by the complainant, the complaint will stand closed and the same will be communicated to the complainant.

Barring the above situation, if the complaint handling process is experiencing delay owing to any reason, the concerned POC will update the complainant at least on a monthly basis.

For portal lodged complaints the complainant may check complaints status at will by accessing the SECP online complaints portal and providing vital information. Alternatively, you can send an email or reach the Service Desk by dialing the Service Desk UAN 111 117 327.

Complaint Resolution Feedback, Audit and Internal Reporting

Upon reporting of a complaint as resolved by the concerned POC the Service Desk will send a complaint feedback form to the complainant.

All complaints at the SECP are treated seriously and regular reporting to higher authorities takes place on a periodic basis as per the Commission approved Service Desk guidelines.

The Service Desk conducts regular periodic audits of complaints, an analysis of which is shared with relevant senior management on a regular basis.

Additionally all negative feedback received by the Service Desk is reported back to the relevant POC for immediate redress. Reports regarding such complaints are also shared with higher management on a regular basis.

SECP is committed to service excellence and encourages feedback. If you are not satisfied with the level of service you received, you are encouraged to escalate your concerns, directly to the Service Desk In-Charge (Details provided below). Complaints about SECP staff may also be sent to:

Usman Khalid Joint Director – IEIRD 2nd Floor, 63 Jinnah Avenue, Islamabad Telephone No. +92 51 9100462 Email: usman.khalid@secp.gov.pk

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File a Complaint Have you checked our Get Answers section for information about regulations and your rights as a customer? Have you tried to resolve your complaint with your financial institution? The OCC recommends that you attempt to resolve your complaint with your financial institution first. Please contact your financial institution to allow them the opportunity to resolve your issue(s).   Check to make sure that your financial institution is a national bank or federal savings association. Search Financial Institutions . If not, you should contact the appropriate regulator to submit your complaint.     Please select only ONE of the following methods to file your complaint. Do not mail, e-mail, or fax additional information unless requested.   

Complete the Online Customer Complaint Form (Recommended) . Please be aware that there is a time limit of 40 minutes to complete the online complaint form. If your session exceeds the 40 minute time limit, any information you have entered may be lost. To avoid this, gather all necessary information prior to selecting the form. See the section: Learn what to include in your complaint .

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   Print an OCC Complaint Form (PDF) . [ En Español (PDF) ] To view PDF files, you will need Acrobat Reader . For your convenience, all forms including the online version, request the same information.    Write and mail or fax a letter to the OCC.      Have questions about how to file a complaint? Call the OCC's Customer Assistance Group at 1-800-613-6743, Monday through Friday from 7:00am to 7:00pm CST to talk to a customer service representative in English or Spanish.  TDD Number: 713-658-0340    

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